newpk luck Privacy Policy

This Privacy Policy ("Policy") describes our commitment and practices regarding the collection, processing, storage, and protection of personal information of newpk luck platform users. By registering on newpk luck, you are informed of the terms of this Policy and agree to comply with them. To learn about the general terms of using our services, please read the Terms and Conditions page.

1 Types of Information Collected

newpk luck collects the following types of information to operate its services properly. Information is always collected for a specific purpose and only to the minimum extent necessary.

1.1 Identity Information

Information you provide at registration includes: full name, date of birth, national ID number or passport number, mobile number, and email address. This information is required to verify your account and confirm your identity.

1.2 Financial Information

During deposit and withdrawal processes, we collect payment method-related information. This includes information required for bKash, Nagad, Rocket, Upay, or bank transfers. No full card numbers or bank passwords are stored on our servers.

1.3 Usage Information

When you use the newpk luck platform, we automatically collect certain information: device type and operating system used, IP address, browser version, session duration, pages visited, and gaming activity records.

1.4 Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to improve your browsing experience. These are used to remember your login state, show relevant content, and analyze platform performance. You can control cookies from your browser settings, though this may limit some services.

2 Purpose of Information Use

newpk luck uses collected information only for the purposes listed below. Information is not sold to third parties for any commercial purpose.

• Completing account registration, verification (KYC), and identity confirmation.
• Processing deposit and withdrawal transactions and maintaining financial records.
• Preventing fraud, money laundering, and unauthorized account use.
• Providing customer service and technical support.
• Activating bonuses and promotional offers and managing the VIP program.
• Improving platform security and performance.
• Monitoring gaming activity to comply with our Responsible Gaming Policy.

3 Information Storage and Security

newpk luck has adopted industry-standard technical and organizational measures to protect your personal information.

3.1 Encryption and Security Technology

All data transmissions are secured through SSL (Secure Socket Layer) encryption. Stored data is also protected by industry-standard encryption protocols. Our servers are under continuous security monitoring.

3.2 Access Control

Access to your information is restricted to authorized staff who need it for their work. All staff operate under confidentiality agreements and regularly participate in data protection training.

3.3 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to meet legal or regulatory requirements. Financial transaction records are kept for the period required under applicable law.

4 Sharing Information with Third Parties

newpk luck does not sell or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, and bank transfer service providers receive only the information necessary to complete transactions.
• Game providers: Game studios including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe receive limited information necessary to deliver gaming services.
• Legal obligations: Information may be provided in compliance with applicable law in response to a court order or a lawful request from a government authority.
• Fraud prevention: Limited information may be shared with security service providers to detect and prevent fraudulent activity.

5 Your Rights

As a newpk luck user, you have the following rights regarding your own information:

5.1 Right to Access Information

You may request a copy of the information we hold about you at any time. We will provide that information within a reasonable time after receiving your request.

5.2 Right to Correct Information

If your information is incorrect or out of date, you may contact our support team to request a correction. Verification documents may be required to change identity-related information.

5.3 Right to Close Account and Delete Information

You may request to close your account. After account closure, all information will be deleted except records that must be retained under financial law.

5.4 Right to Object to Processing

You may object to marketing communications or other specific types of data processing. Such requests can generally be made through our support channels.

6 Protection of Minors

newpk luck's services are for persons aged 21 or older only. We do not knowingly collect personal information from anyone under the age of 21. An age verification process is followed at registration. If we learn that a minor's information has been collected by mistake, that account will be closed and the information deleted without delay.

For more details on responsible gaming and steps to prevent problematic gaming, visit our Responsible Gaming Policy page.

7 Cookie Policy

The cookies used on our platform are of three types:

• Essential cookies: Required to maintain login sessions and core platform functionality. These cannot be disabled.
• Functional cookies: Used to remember your preferences and settings, such as language and gaming preferences.
• Analytics cookies: Collect anonymous statistics to understand platform usage patterns. These can be disabled from your browser settings.

8 International Transfer of Information

Our servers and processing infrastructure may be located in various countries. For international transfers of information, we ensure that appropriate data protection measures are in place in the destination country and that the transfer follows international data protection standards. Necessary contractual guarantees and technical safeguards are applied to protect user information.

9 Security Incidents and Notification

In the event of a security breach that may affect your information, newpk luck will notify the relevant authorities in accordance with applicable law and inform affected users as quickly as possible. We will communicate transparently about the nature of the incident, its potential impact, and the steps taken to address it.

10 Changes to the Policy

This policy may be updated from time to time due to technological changes, legal requirements, or the development of our services. For significant changes, a notification will be sent to the registered email address or a clear notice will be posted on the platform. Changes will take effect from the date of publication. Continued use of the service after a change means you have accepted the updated policy.

For complete information on our general terms of service and user rights and responsibilities, see Terms and Conditions. For common questions and answers, read the FAQ page.

11 Contact Us

If you have any questions, information requests, or complaints about this Privacy Policy, please contact us. Our support team can assist in both Bengali and English.

This Privacy Policy was prepared in Bengali and that version is the authoritative one. In the event of any conflict with a translation or other version, the Bengali version will apply.